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  • Q What is AlertPlus?  
    A AlertPlus is a service that makes use of a global network of servers to monitor your website availability and performance on the internet. We help simulate the end user experience and help understand every aspect of your website's performance on the internet. Our service will provide you with access to detailed and studied reports and graphical analyses on various aspects of your website's online performance and problem detection.  
  • Q Is there any need to download and install software for the service?  
    A No. All the monitoring services are accessible through the internet. There is no need to download any software or program for the task.  
  • Q Are these websites monitored locally or through multiple ports?  
    A The AlertPlus service goes through various ports to ensure that the website is available and accessible to users across the world. You can choose to supervise the site through multiple portals on the internet. .  
  • Q What is the frequency of the monitoring process?  
    A The monitoring service verifies the performance of the website at a decided time limit according to the specifics of the package chosen. Regardless of the service, we ensure that your websites are always up and available.  
  • Q Can I stop monitoring during a scheduled maintenance check?  
    A Yes. You can choose to suspend the monitoring process at your own preference. This can be done during any maintenance tasks on your website.  
  • Q Is it possible to monitor multiple pages simultaneously?  
    A Absolutely. You can monitor multiple web pages through our control panel applications accessible.  
  • Q Will I receive any alerts on the progress and performance of my website domain?  
    A Yes. The alerts will be available through call, email or SMS, as per your preference. You will be sent notifications on every development on the website at the instant.   
  • Q How many SMS alerts will be sent by the service?   
    A Unlimited SMS alerts will be sent by the service. There will be regular updates sent through the mobile phone.   
  • Q Will I receive SMS alerts on my free service?   
    A Yes. The free service does provide you with SMS alerts and notifications.  
  • Q How do I register on the website?  
    A Registering on the website is a simple process. All you need to do is log on to the website and go through the registration process. In the end, you could also opt for a free trial before upgrading to our services.  
  • Q If there are free services available, why should I upgrade to the paid services?  
    A Although the free services can be attractive, the frequency of the checks is relatively higher. With paid services, we ensure very frequent checks on the service and can guarantee better monitoring of the site.  
  • Q How secure is your service?  
    A At AlertPlus, we place high priority on the security and privacy of our client's data. Our services are secured through SSL transcriptions and are compliant to the international standards of security. You can rest assured of the protection of your data.  
  • Q If I choose a service and decide to upgrade, will I have to lose the already paid amount?  
    A No. The calculation of the fees is based on a pro rata basis. On cancellation of the service, the remaining fees will be paid back or included in the new service.  
  • Q Can I set the time for verification of uptime of the website?  
    A Yes. You can set the time span for verification from 5-10 mins to less. We will ensure a repeat request within this time span to make sure that the website is fully functioning online.   
  • Q Is there any initial fee for the registration of the service?  
    A No. You can opt for the initial free AlertPlus service and choose a paid service according to the requirement of your service. We have a wide range of packages to choose from.  
  • Q Can I cancel or upgrade my service at my convenience?  
    A You are free to cancel or upgrade your service according to your convenience. The freedom of choosing or opting for the service remains at your control at all times.  
  • Q How do you decide on a website being unavailable?  
    A The service sends requests for the headers on the website. If the request is denied or takes longer than the stipulated time, the website is deemed as unavailable. You will be notified immediately on such an occurrence.  
  • Q How do you calculate the downtime of a website?  
    A AlertPlus sends out requests to browsers for headers and complete html formats. The time taken from the time of connection to the return of the headers fetched is considered to be the downtime for the website.  
  • Q Do I have the option to customize the service according to my domain needs?  
    A Absolutely. We believe in catering to our customer's needs. You can mention your requirements to our services and we will offer you the right package which offers you the best benefits.  
  • Q Can I set the alerts to be received at a particular mobile or time?  
    A We allow the facility for completely customized alerts. You can choose from the phone call, SMS or email for your regular notifications, as well as set the time to receive the notifications from us.   
  • Q Will I have access to reports and details of my choice?  
    A Yes. You can choose from the specified reports to select a service catering to your specific requirements.  
  • Q Is it possible to access reports even after the suspension of certain monitors?  
    A Yes. You will have access to old reports and archive files to help improve your statistics and analyze data.  
  • Q Do you provide access to the service on international networks?  
    A We have global network of servers, providing monitoring services to websites. No matter where you are on the planet, you can choose to access the service and get information on your website online.   
  • Q How many sites can I monitor with the free service?  
    A The number of URLs you can monitor with the free service is very limited. You can use the free trial of the services on a single URL to determine the quality of the service.  
  • Q Can I downgrade my account after use?  
    A No. It is preferable that you do not do so. You can reduce the frequency of the verifications. However, an account once charged shall remain charged regardless of your choice to downgrade.